Detroit Edison Offers Customers Spring Storm Tips


DETROIT, April 25 /PRNewswire/ -- Damaging spring storms that can disrupt electrical service to homes and businesses are a fact of life in Michigan. Detroit Edison continually prepares for unavoidable storm outages to ensure service is restored as quickly as possible.

There are steps customers can take as well to make sure they're prepared for -- and stay safe -- during storm-related power outages. Detroit Edison offers the following tips and suggestions:

  What to do before a storm
-- Assemble an emergency kit that is easily accessible. It should include
a battery-powered radio or television, a flashlight with extra
batteries, candles and matches or a lighter, a first-aid kit, a fire
extinguisher, bottled water, non-perishable food and a can opener.
-- Keep a corded or cell phone on hand because cordless telephones need
electricity to operate.  Learn how to manually open automated garage
-- Customers who depend on electrically powered medical equipment should
ask their physician about a battery back-up system.  If a customer is
elderly or has a medical condition that would be adversely impacted by
a power outage, he or she should develop an emergency plan that allows
for alternative accommodations with family or friends.
-- Customers who depend on a well for drinking water should have bottled
water on hand.
What to do during a storm
-- Stay at least 10 feet away from downed power lines and anything they
may be touching, especially metal fences.  Treat every downed power
line as if it were energized.  Keep children and pets out of the area.
-- Downed power lines should be reported immediately to Detroit Edison at
(800) 477-4747 so the hazard can be assessed and marked off until
repair crews arrive.
-- Customers should report power outages through Detroit Edison's
automated system at (800) 477-4747 or online at
from a location with power.  Don't assume the company knows your power
is out.  After a power outage is reported, Detroit Edison can assess
the extent of the damage and dispatch crews to make the necessary
-- If you lose power, don't open refrigerators and freezers more often
than absolutely necessary.  A closed refrigerator will stay cold for 12
hours.  Kept closed, a well-filled freezer will preserve food for two
days.  Partially thawed food or food that has ice crystals usually can
be refrozen.
-- Never use a gas range for heating, or charcoal as an indoor heating or
cooking source.
-- Turn off or unplug all appliances to prevent an electrical overload
when power is restored.  Leave on one light switch to indicate when
power is restored.
-- If using a portable generator, disconnect house circuits from Detroit
Edison power lines.  Pull or switch to "off" all main fuses or circuit
breakers to protect line crews working to restore service.  Always
operate generators outdoors to avoid dangerous buildup of toxic fumes.
-- During low-voltage conditions -- when lights are dim and television
pictures are smaller - shut off motor-driven appliances such as
refrigerators to prevent possible damage.  Sensitive electronic devices
also should be unplugged.
-- Stay out of flooded or damp basements or other areas if water is in
contact with outlets or any electrically-operated appliance. The water
or moisture may serve as a conductor of electricity.  This can cause
serious or even fatal injury.
Where to find restoration information
Storm updates and restoration information can be obtained by:
-- Calling Detroit Edison's automated phone system at (800) 477-4747.
-- Listening to local radio and television stations.
-- Visiting the utility's web site at

SOURCE: Detroit Edison

CONTACT: Eileen Dixon, +1-313-235-9154, or Lorie Kessler,
+1-313-235-8807, both of Detroit Edison

Web site: