DTE Energy improves customer satisfaction; now second-highest rank in Midwest Large Segment
DETROIT, July 23, 2015 /PRNewswire/ -- DTE Energy today announced it ranks among the top electric companies for residential customer satisfaction by J.D. Power among all Midwest utilities in 2015. The company placed second in the Midwest Large segment, improving from its third-place ranking in 2014.
The J.D. Power electric utility survey, in its 17th year, measures satisfaction by surveying customers in six key factors – price, corporate citizenship, communications, customer service, power quality/reliability, and billing and payment.
Earlier in the year, DTE ranked highest in customer satisfaction by J.D. Power in its survey of business customers of natural gas utilities. In 2014, DTE ranked highest in customer satisfaction in J.D. Power's survey of residential gas customers.
"We're proud that our focused efforts are resonating with our residential customers," said Jerry Norcia, DTE Electric president and chief operating officer. "This study demonstrates our employees are engaged, committed to excellence and aspire to make DTE the best-operated energy company in North America."
A number of initiatives in the past few years have helped DTE achieve its improved J.D. Power rankings among residential customers, including its focus on improving service reliability, educating customers on energy efficient practices, and being the first utility in the country to offer mobile app technology to help customers learn more about their energy usage.
"J.D. Power is the top name when it comes to measuring customer satisfaction and we're proud that our customers recognize our efforts to improve service reliability," Norcia said. "We continuously focus on providing all of our customers with the best possible service and experience on a daily basis."
About DTE Energy
DTE Energy (NYSE:DTE) is a Detroit-based diversified energy company involved in the development and management of energy-related businesses and services nationwide.
Its operating units include an electric utility serving 2.1 million customers in Southeastern Michigan and a natural gas utility serving 1.2 million customers in Michigan. The DTE Energy portfolio includes non-utility energy businesses focused on power and industrial projects, natural gas pipelines, gathering and storage, and energy marketing and trading. As one of Michigan's leading corporate citizens, DTE Energy is a force for growth and prosperity in the 450 Michigan communities it serves in a variety of ways, including philanthropy, volunteerism and economic progress. Information about DTE Energy is available at dteenergy.com, twitter.com/dte_energy and facebook.com/dteenergy.
Disclaimer: DTE Energy received the second-highest score in the Midwest Large segment in the J.D. Power 2015 Electric Utility Residential Customer Satisfaction Study(SM). The 2015 Electric Utility Residential study is based on 102,525 online interviews conducted July 2014 through May 2015 among residential customers of 140 electric utility brands across the United States, which collectively represent more than 96 million households. Visit jdpower.com.
SOURCE DTE Energy